Support Desk

The shared editorial channel for David On The Go. Readers write in when a route has shifted, a stall has moved, or a detail in a dispatch no longer matches what they found on the ground. Contributors write in about a pitch already sent, a filed piece, or a note that belongs in the record. Messages about the Spanish edition and its local notes land here too, since the same pieces run in both versions. The desk does not open accounts, take orders, or book anything. It receives a message and passes it to the right editor. Readers in the United States who plan in English and share drafts with family in the Dominican Republic often write in together, and that is fine. Use the contact page to send a note.

Reaching the Support Desk

The desk is the shared editorial channel for the magazine, and it works as a routing point rather than a front counter. A reader who finds that a route has changed, a stall has moved, or a detail in a dispatch no longer matches the ground can write in and have the note passed to the editor who handled that piece. Contributors use the same address for follow-ups on a pitch already sent, a filed story, or a correction that belongs in the record. Messages about the Spanish edition and its local notes land here too, since the same pieces run in both versions.

Postal address

Asentamiento 25 de Mayo, Municipio de San Salvador de Jujuy, Jujuy, Y4616XAQ, Argentina

What the desk handles

  • Reader notes on a route, a stall, or a detail that has changed since publication.
  • Contributor follow-ups on a pitch already sent or a piece already filed.
  • Corrections and additions that should be kept with the original dispatch.
  • Questions about the Spanish edition and the local notes that run alongside it.

The desk does not open accounts, take orders, or book anything. It receives a message and passes it to the right editor. Readers who plan in English and share drafts with family in the Dominican Republic often write in together, and that is fine.

Questions the desk handles most often

Short answers about what reaches the support desk, what happens to a note after it arrives, and where a message should go instead.

A route in a dispatch no longer matches what I found on the ground. Where does that go?

Send it to the desk. Corrections about a changed walking route, a stall that has moved, or a transit detail that shifted are the kind of notes we want on record, because the reporting is meant to reflect what is actually there. Include the piece and the specific line, and the editor who handled it takes the note from there.

I already sent a pitch. Can I follow up here?

Yes. Follow-ups on a pitch that is already in the queue belong at the support desk rather than in a fresh submission. Mention the working title and the date you sent it, and the message gets routed to the editor holding it. The desk itself does not decide what runs.

Does the Spanish edition take separate messages?

The same pieces run in both versions, with local notes added on the Spanish side. If your question is about that edition, a translation choice, or a note that only applies to one version, write in and say so. It reaches the same desk and the same editors.

Can the desk book something for me or set up an account?

No. The desk receives messages and passes them to the right editor. It does not create accounts, take orders, or arrange anything on your behalf. If your note is about a trip you are planning, the guides and dispatches are the place to start.

Two of us are writing in about the same piece. Is that a problem?

Not at all. Readers who plan in English and share drafts with family elsewhere often write in together, and one message covering both points is easier to route than two. Just make clear which part is the question and which part is the added detail.

Still unsure where a note belongs? The contact page is the way in, and the resources section covers how the magazine is put together.

Where to send what

The support desk is the shared editorial channel for the magazine, and it works as a routing point rather than a service counter. Readers write in when a route has changed, a stall has moved, or a detail in a dispatch no longer matches what they found on the ground. Contributors write in about a pitch already sent, a filed piece, or a note that needs adding to the record. Messages about the Spanish edition and its local notes land here too, since the same pieces run in both versions. The desk does not create accounts, take orders, or book anything. A message arrives, and it goes to the editor who can actually do something with it.

Readers in the United States who plan in English and share drafts with family in the Dominican Republic often write in together, and that is fine. Send one message with both sets of questions if it is easier.

  • Corrections and updates

    A transit detail that went up, a market counter that closed, a walking distance that reads wrong on the page. Point to the piece and the line, and say what you found instead.

  • Pitch follow-ups

    Already sent an outline and clips? Write in with the date you sent it and the working title, so it can be found in the pile without a second round of guessing.

  • Spanish edition notes

    Local notes that belong alongside a translated piece, or a term that reads oddly in one version. Both editions are handled from the same desk.

  • Reader questions

    Something in a dispatch that needs context, or a route you want to compare against your own. Ask plainly and include the city and the month you traveled.

Postal address
Asentamiento 25 de Mayo, Municipio de San Salvador de Jujuy, Jujuy, Y4616XAQ, Argentina
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